Everyone hates traffic, but you know what people hate more? Driving into potholes and hearing their car scream screech for help. South Africa’s government is saying no to potholes, and now, it has launched an app to show that they mean business.

How does the app help?

The app allows road users to report potholes to the government by taking pictures of them and uploading their real-time locations on the app. Also, through its pothole ticketing system, the app promises to provide status updates on the issues raised.

What next? According to Fikile Mbalula, the transport minister, the information on the app then gets through to relevant authorities in the area, cuing the maintenance depot for the road concerned to swing into a pothole-fixing action. 

Like Big Brother, SANRAL is watching

South African National Roads Agency (SANRAL) is South Africa’s road maintenance parastatal. Over the next 6 months, they will be “closely monitoring” the impact of the app-generated interventions. They will also generate reports to show how valid the venture was and the average turnaround time it takes to fix a pothole (their policy says 2 days, though). 

With this application, South Africa’s government is bringing transparency, accountability, and citizen participation together to say no to potholes.